SEIU Local 500
 

Administrative Support Professional

Based in Gaithersburg, MD

 

SEIU Local 500 is a progressive labor union, organizing and representing over 20,000 workers in the public service in Maryland and Washington, DC. We are a proud affiliate of Service Employees International Union (SEIU), the fastest-growing union in North America.

Purpose of Position:
The Administrative Support Professional will work under the direction of the Director of Member Services and Operations and/or the Executive Director. The Administrative Support Professional will be the primary team member responsible for greeting visitors, monitoring incoming calls and messages, and front-desk coverage. The Administrative Support Associate will assist the Member Services Team with educating and supporting all bargaining unit members of SEIU Local 500. 

This is a bargaining unit position.

Duties and Responsibilities:
Performs a wide range of duties as assigned by the Director of Member Services and Operations and/or the SEIU Local 500 Executive Director. Examples below are a general summary of the work required and should not be treated as a total and complete list of expected duties to be performed by employees in the classification. 

1. Answers, responds to and relays telephone calls, emails, and website forms submitted.
2. Assists with and/or monitors email accounts for the Member Services Department.
3. Drafts and produces routine correspondence with proficiency.
4. Communicates and schedules service calls with vendors as directed by the Office Manager/Director of Member Services and Operations.
5. Maintains and orders office supplies with approval from the Office Manager/Director of Member Services and Operations.
6. Support the Member Services Team with processing and promoting of all union benefits and the value of membership.
7. Creates and produces reports and labels; imports and exports documents from various sources as needed; demonstrates meticulour attention to detail, particulary legal and compliance deadlines.
8. Actively ensures the security of confidential information of the Local and its members.
9. Performs other duties as assigned to assist the Member Services Team and SEIU Local 500.

Scope and Nature of Supervision

• Must be able to act and organize time with extreme independence.
• Ability to take the initiative in communicating and problem-solving with bargaining unit employers, members, and staff.
• Must be able to demonstrate and maintain effective interpersonal working relationships with members, employers, staff, management, community partners and/or consultants. 
• Must be able to take direction on projects as assigned and meet established deadlines.
• The ability to work with people from diverse backgrounds.
• Reports to the Director of Member Services and Operations.

Education and Background

• Minimum – High School Diploma or GED required.

Previous Work Experience

• One to two years of office experience with background in member and public service.
• Preferred familiarity with the functions of unions and commitment to the goals and ideals of the labor movement.

Specialized Knowledge and Training

• Requires strong communication skills (both written and verbal) and organizational and consultation skills necessary to work effectively with others.
• Excellent telephone skills.
• Relevant experience in administrative support, including meeting support, clerical support, and member benefits processing. 
• Ability to complete multiple projects with shifting priorities and to meet deadlines under pressure.
• Skill in the use of Microsoft Office programs, including Microsoft Outlook, Access, Word, and Excel. 
• Must be willing to expand technology skills and quickly adapt to changing systems.

This is a non-exempt bargaining unit position and non-hybrid.

Probationary Period: Six (6) Months

SEIU Local 500 offers a competitive salary, excellent benefits, including 100% employer-paid health benefits (95% of the cost difference for dependents), 100% employer-paid pension, and a generous paid leave policy. 

Salary range: $50,628.10 – $63,234.62 based on experience

To Apply:
Please email your résumé and cover letter to: HumanResources@seiu500.org. Please, no calls.

SEIU Local 500 encourages applications from all qualified candidates regardless of race, ethnicity, age, sex, sexual orientation, marital status, religion, or disability. SEIU Local 500 works to ensure fair treatment of applicants and employees and actively enforces policies against discrimination and sexual harassment.